We hope you love everything you have ordered from us! However, if something isn’t quite right, you have 28 days from the day your order has been placed to let us know.
The returned items must arrive at our warehouse within 28-days of you letting us know. Unfortunately, if we receive your return outside of this timeframe, we may not be able to assist you. This does not affect your statutory rights. Any items approved for return after this period will be eligible only for a credit issued onto a gift card, valid for one year from the date of issue.
To be eligible for a refund, items must be unused, unaltered, and have their original tags and security ribbon attached. Items that don't meet these conditions will be rejected at inspection and won't be eligible for a refund. By submitting a return, you agree to these terms. If your return is rejected, our customer care team will be in touch by email to let you know, and the rejected item will be returned to you.
We cannot accept the return of items which were not bought directly from the website.
Different Return Locations - Some products are fulfilled from different locations. Please follow the return instructions through the portal. Do not combine products from different fulfilment locations in the same package.
Faulty or Incorrect Items - On the rare occasion that you experience an issue with your product, please providing clear photographs of the issue through the returns portal. We’ll assess the problem and work with you to find an appropriate resolution.
To help us process your refund smoothly, please return items from separate orders in separate parcels, each with their own return label.
We do not accept exchanges, all ordered items will need to be returned and another order made for the item you wish to replace it with.
Store Credit
Choose store credit for your return and we’ll add a little extra on top. Our thanks for shopping with us again! (UK customers only)
If any store credit was used as part of the original payment method for this order, your refund will be allocated back to this first. If store credit was used as part of the original payment method for this order, you can still choose a store credit refund, but you will unfortunately be ineligible for the 10% store credit incentive.
United Kingdom
- To start your return, click here: Start Your Return Here. You must use the same email address you used for the order.
- Select the items you’d like to return and your reason for return. This helps us to improve our products!
- Select the returns courier.
- No printer needed. Just show your QR code at any DPD drop-off point (find your nearest on the returns portal) and they’ll print and attach the label for you.
- Your parcel is now ready to be returned.
You will be charged £3.99 for your return and this will be deducted from your refund total. We will refund you by the same method you used to pay, within 10 days of your return, subject to your return being approved by our team.
Questions? - If you have any questions about returning your order, please contact our Customer Services team at info@p-e.store.